Game Rooms Direct (GRD) will, at its discretion, repair or replace any part(s), excluding installation and labor, which fail or malfunction due to defects in materials or workmanship during the warranty period. Any replacement parts provided are warranted for the remainder of the original warranty period. All warranties are from the date of the original purchase by the consumer and only apply to the original purchaser of the product(s). This warranty does NOT apply to resold product(s).
- Cabinet, rails, blinds, legs and internal support system – 5 Years from splitting or cracking
- Cushions – Lifetime against separation, dry rot or hardening
- Slate – Lifetime against chipping cracking or warping (only if any portion of the playfield is affected)
- Hardware – 5 Years
- Cloth, pockets and accessories – Not covered
- Playfield – 1 Year (applies to cracking, chipping or fogging in the playfield coating)
- Cabinet and Legs – 90 Days
- 1 Year
- 90 Days
GRD will provide parts necessary to repair or replace any of the above parts outlined in this warranty to the following: Authorized Dealers, Certified Installers or the original owner. It is GRD’s sole reasonable judgment to determine if parts are defective due to manufacturer's workmanship or materials.
All Claims must be submitted via email to firstname.lastname@example.org and accompanied by sufficient photo documentation along with a detailed explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim. In some cases GRD has the right to request a copy of the original bill of sale to the original owner to help determine claim viability.
In some cases, any declared defective part(s) will be requested to be returned, (freight prepaid by owner) via a GRD approved carrier. If the part is determined to be defective by visual inspection, the cost of shipping will be reimbursed. GRD will afford the replacement shipping cost back to the customer. If the claim occurs more than six (6) months after the original date of purchase, shipping costs both ways will be the sole responsibility of the owner.
This warranty represents the complete understanding between the original owner and GRD of the warranty coverage for your product(s). GRD makes no other guarantees, express or implied, other than those established within this document. GRD does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state.
This Limited Warranty does not cover the following:
Any failure caused by or resulting from abuse, neglect or accident; improper use, modification, service, maintenance or repair; or normal wear and tear. Cabinet exterior and decorative finishes, including scratches, scrapes, and nicks in surfaces. Installation or labor cost, in any form, incurred in any manner. Damages incurred in shipping, unpacking, set-up, and installation. Commercial or industrial users. Tables located outside the United States and Canada.
THIS WARRANTY BECOMES EFFECTIVE UPON RECEIPT OF THE COMPLETED ONLINE WARRANTY REGISTRATION SUBMITTED BY THE ORIGINAL OWNER. ALL ONLINE WARRANTY SUBMISSION INFORMATION IS KEPT ON FILE FOR VERIFICATION PURPOSES.
FAILURE TO REGISTER YOUR WARRANTY ONLINE WITHIN 30 DAYS FROM THE DATE OF PURCHASE SHALL RESULT IN THIS WARRANTY BEING CONSIDERED NULL AND VOID.